Who we are
This privacy policy covers the Amber Al Khan app, published on Google Play under the developer name Jahansha Khurram. The app is operated by Amber Al Madeena Hypermarket ("Amber," "we," "us"), located in Al Khan, Sharjah, United Arab Emirates.
Information we collect
- Account information: your name, email address, and/or phone number when you create an account
- Delivery addresses: the addresses you save for delivery orders
- Order information: items you order, order history, delivery or pickup preference
- Language preference: your chosen app language (English/Arabic)
We do not collect payment card details through the app — orders are paid by Cash on Delivery.
Why we process your information (legal basis)
We process your information because it's necessary to fulfill your orders and provide the app's core features (your account, deliveries, order tracking). Where we ask for your consent (for example, promotional messages), you can withdraw that consent at any time.
How we use your information
- Process and deliver your orders
- Let you track order status
- Contact you about your orders through the app's chat
- Remember your preferences (like saved addresses and language)
Who we share it with
We do not sell your personal information. Your data is stored with Supabase, our backend service provider. We do not share your information with advertisers or unrelated third parties.
Data retention
We keep your account and order information for as long as your account is active, or as needed to meet legal and accounting obligations (e.g., UAE VAT recordkeeping).
Your rights
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and personal information
- Restrict or object to how we process your information
- Object to receiving marketing/promotional messages
Email us at amberalkan@gmail.com to exercise any of these rights.
How to delete your account (Amber Al Khan app)
You can permanently delete your Amber Al Khan account and all associated personal data directly within the app, at any time, without contacting us:
- Open the Amber Al Khan app and go to the Settings tab
- Tap Delete account
- Type DELETE to confirm
This immediately and permanently deletes your account, profile, saved addresses, and full chat history. Nothing is retained afterward — there is no additional retention period, and no data from your account remains accessible to us once deletion completes. This action cannot be undone. If you'd rather request deletion by email instead, contact us at amberalkan@gmail.com and we will delete your account within a reasonable time.
Data security and breaches
We take reasonable steps to protect your information. In the event of a data breach affecting your personal information, we will notify affected users and the relevant UAE authorities as required by law.
Changes to this policy
We may update this policy from time to time. We'll update the "Last updated" date above when we do.
Contact us
Questions about this policy? Email us at amberalkan@gmail.com.